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Customer Service

Create great customer service with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalised experiences.

What do we offer?

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Personalise service

Deliver the tailored service customers expect across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind.

Empower teams

Give your teams the right tools to intelligently handle routine requests and resolve more complex issues.

Unify Technology

Simplify agent and customer experiences through one complete source of customer data using a single, extensible platform.

“If I get an email from a customer inquiring about an order, I just click on the Dynamics 365 add-in within Outlook, it pulls up all of the linked documents within the email message, so I don’t have to go to another app to find the information.”